Job Description

Position Summary

We are seeking a highly motivated, customer-focused Property & Auto Claims Adjuster to join our growing claims organization. This is an excellent opportunity for an individual with 1-3 years of claims, insurance, customer service, or related professional experience who is looking to advance their career in the property and casualty insurance industry.

The ideal candidate is a driven professional who demonstrates exceptional work ethic, strong organizational skills, and a commitment to delivering outstanding service to policyholders, clients, agents, and business partners. This position requires the ability to independently manage a remote caseload, maintain quality standards, and communicate effectively with all parties throughout the life of a claim.

Mandatory Qualifications

• 1-3 years of insurance claims, customer service, risk management, or related professional experience.
• Residence in North Carolina, South Carolina, or an adjacent state with the ability to work remotely from a dedicated home office environment.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities while maintaining exceptional attention to detail.
• Proven ability to work independently and remain productive in a remote work setting.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office Suite and web-based claim management systems.
• Professional demeanor and commitment to ethical business practices.
• Reliable high-speed internet connection and dedicated workspace.

Desired Competencies

We are looking for an individual who demonstrates:

• A customer-first mindset and a passion for delivering exceptional service.
• Professionalism and integrity in every interaction.
• Outstanding work ethic and dedication to achieving results.
• Self-motivation and accountability while managing a remote workload.
• Strong analytical and problem-solving skills.
• Ability to adapt to changing priorities and business needs.
• Commitment to timely, accurate, and fair claim resolution.
• A positive attitude and willingness to learn and grow within the organization.
• Exceptional file management and documentation skills in a remote environment.

What Success Looks Like

Successful candidates will consistently:

• Deliver industry-leading customer service through proactive communication and responsive claim handling.
• Efficiently manage a remote inventory of property and auto claims while maintaining accuracy and quality standards.
• Meet or exceed productivity, quality, and service expectations.
• Communicate clearly, professionally, and effectively with all stakeholders.
• Demonstrate ownership, accountability, and sound judgment throughout the claim lifecycle.
• Consistently adhere to established claims handling best practices, file management standards, and service level expectations, ensuring all claim activities, contacts, investigations, and follow-up actions are completed within required timeframes.
• Maintain organized, well-documented claim files that reflect timely diary management, regulatory compliance, and adherence to company and client-specific handling guidelines.
• Contribute positively to team goals and organizational success.
• Embrace continuous learning and demonstrate a commitment to professional growth within the claims organization.

Location Requirement: Remote candidates must reside in North Carolina, South Carolina, or a bordering state and be available to work standard business hours within the Eastern Time Zone.

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